Regarding Unjustified Charges for VU TV Panel Replacement

I am writing to express my disappointment with VU Television Company’s recent service. My TV, covered by warranty, experienced panel issues, and I’m shocked to find out they’re asking for 80% of the replacement cost. This practice is highly unethical and feels like a scam. Under warranty, customers shouldn’t bear significant costs for manufacturing defects. Your policy undermines trust and customer satisfaction. I urge you to rectify this by waiving the charges and upholding your responsibility to provide quality products. This incident seriously questions their company’s integrity, and I hope for a prompt and fair resolution.