Sony Xperia XA1 service issue

I had purchased a Sony Xperia XA1 on 30 May 2017. After week the Touchscreen stopped working. So I went to the Sony Service Centre and they replaced the set. Then again after 3 weeks the touchscreen stopped working and again I got the phone replaced. This happened again for 2 more times. In total I have had 4 new sets in the span of 2.5 months. When i went to the Sony Centre they handed me a standby set, which too was not working. I am really tired and frustrated with the situation and the set. I have even asked for a different model from the company and till date no one has replied to me till date. They just send an automated mail. Even the customer service is pathetic.
Request you to please help me get a new Model or refund me the amount along with the compensation.

Rohit Guria
Ranchi 834002, Jharkhand
Email: rxxxxxxxxxa@gmail.com

Solved Complaints

Refund from Snapdeal – Rs.5,494/-: Saurabh Kuhar, New Bhoor Colony, Old Faridabad, Haryana (skuhar13[at]gmail.com) ordered a Karbonn A15 mobile phone with Snapdeal via order no. 931119009 on 4/04/2013. Even after 11 days the the product had not been shipped. Mr. Kuhar posted his complaint on 16-04-2013 and by 25-04-2013 he got refund. Snapdeal.com - 25.04.2013Haryana

Refund from 100besbuy.com – Rs.18,000/-: Gowrishankar Ramadurai of Puttaparthi, Andhra Pradesh (Email: rgshankar76{at}gmail.com) booked three holiday packages with 100bestbuy.com against their offer Blackberry or Dell laptop. However, later he found that he is unable to avail any packages and he did not get the gifts. He posted his complaint with ICF on 20-03-2013. The complaint was taken up with 100bestbuy and after serious follow-ups by ICF and Mr. Ramadurai, the money was refunded to hi… Read more Puttaparthi, Andhra Pradesh - 07.06.2013

Complaint against Sterling Holidays Resorts – Rs.30,500/- : Mr. SANDEEP MURUDKAR, MUMBAI 400094, MAHARASHTRA was offered freebies and two week holidays against a sum of Rs.19,294/-. The sum was deducted from his credit card account 25-11-2012. A further sum of Rs.11,255/- was deducted without the consent of Mr. Murudkar. However, later he came to know that there are no freebies and no holiday coupons were sent to him.Mr. Murudkar started demanding refund of the amount deducted from his card … Read more Sterling Holidays - 28.04.2013Mumbai

Waiver of Charges by ICICI Bank – Rs.1,100/-: Mr. Pankaj Sharma of Sikar 332001, Rajasthan was having a no minimum balance account with Rajasthan Bank which was later merged with ICICI Bank. However, after merger, ICICI Bank started charging for non-maintenance of minimum balance without notification to the customer. His repeated email to ICICI to waive the charges did not produce any result. He posted his complaint with ICF on 27-07-2016 and the matter was taken up with the bank. Finally, the … Read more Pankaj Sharma, Sikar 332001, Rajasthan

Refund from Flipkart for delivery of wrong product – Rs.24,499/-: Mr. Akhil Chhibber of New Delhi 110084 ordered for Honor Play(Navy Blue, 64GB) via Order ID: 0D113811081217151000 by paying Rs.24,499. However, customer received a Micromax mobile phone in a Panasonic mobile box. The customer immediately registered a return request with Flipkart giving reason ‘wrong product received’. On the directions of Flipkart, customer had opened the box and took photographs of the mobile found inside the … Read more Sant Nagar, New Delhi 110084

Repair work by Asian Paints for faulty product: Mr. Anoop Slathia of Jammu purchased adhesive chemical purchased from Asian Paints dealers for laying wall tiles. Mr. Slathia complained that within three months of laying the tiles by using the chemical adhesive, tiles started falling off the walls and this also caused damage to a glass on the table. Customer had approached the company who deputed their engineer to inspect the product and damages but did not offer any resolution. Mr. Slathia pos… Read more Anoop Singh Slathia, Jammu, J&K

Refund from GoIbibo – Rs.50,670/- : Mrs. Abha Sahu of Bangalore, Karnataka, 560037 had booked flight tickets on GoIbibo for travel on Air Asia flight during lockdown period. However, the flight was cancelled due to lockdown and the customer was experiencing difficulty in getting refund. Customer approached us on 24-04-2020 and the matter was taken up with the respective parties. Sincere there was no action from Go Ibibo / Air Asia, the matter was followed up based on the Supreme Court decisio… Read more Bangalore, Karnataka 560037

Refund from Yepme – Rs.250/- – Mr. Prince Gupta of Faridabad, Haryana 121005 ordered a product with Yepme ( order No.32333647) but the order was cancelled by them without any intimation. Even after three months the customer did not get refund. He posted his complaint at ICF on 23-11-2016 and the matter was taken up with Yepme. The customer finally got his money back on 21-12-2016. Mr. Prince Gupta of Faridabad, Haryana

Replacement of phone by Micromax – Rs.9,600/-: by Mrs. Sunita Sharma of Kota -324005, Rajasthan bought Micromax A108 mobile on August 13th 2014 from authorised dealer. After 3 months touch started creating trouble. Micromax service center detected hardware issue and said replacement needs to be made. Even after 40 days the device was not repaired. She posted her complaint with ICF on 29-12-2014 and the matter was taken up with Micromax. Micromax kindly agreed to replace it with a new device a… Read more Sunita Sharma, Kota. Rajasthan

Trouble with Samsung Mobile – Harassment by Service Centre, Dealer -Handset replaced by the Company: Mr. Tarun Kapur of 55 Adarsh Nagar, Iddgah Road, Moradabad-244001 posted a complaint with the forum on 10-07-2009 for the following : Problem with the functioning of handset, non-co-operative dealer and service centre. We had taken up the matter with Samsung and Mr. Kapur’s handset was replaced. Samsung - 10.07.2009

Sony Xperia XA1 service issue

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