Hotels & Restaurants | India Consumer Forum - Part 3

Tag: Hotels & Restaurants

Refund issue with ZOMATO after merchant cancels order

I ordered on 3 September 2019 with Zomato and I paid for the order through Paytm. After accepting the order, Zomato’s merchant (Mayank Backery) called me and requested me to cancel the order. He said that we all are busy in our Jain festival so I forgot to close Zomato and my shop will close …

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Complaint against Oyo for refund

Booked a room on 17 August and did online payment of RS 958 from Google pay SBI but when reached the hotel the manager declined online payment so I had to pay cash again. After that I called the customer care of Oyo for refund and they said they said the refund will be done …

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Insect in food from santushti shakes & more

As it was a good offer in santushti shakes & more which is located in Subhanpura, Ellora park, i ordered 2 waffles and when i received my food item, i had 4-5 bites and suddenly i see an insect.. any i can tell that was huge an half the insect was already in my stomach. i …

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Complaint against Zomato for discount on App

Zomato did not give discount even after showing discount on mobile app Value: 100. Hi Team, Please refer complaint number #1906422929 and attached screenshot. The app showed 50% discount and said no coupon codes required but after order I did not get any discount. Zomato support also does not reply properly, very horrible experience. Please …

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Hotel charging more than MRP for Water bottle and Cold drink

This is with reference to my visit to a popular Restruant in Hyderabad. The Restruant has charged Rs. 70/-  for a cold drink and Rs. 50/- for a Water Bottle , when is the MRP is mentioned as Rs. 20/-.  When asked the Captian about the issue, he said its a Three Star hotel and …

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Arbitrary hotel cancellation by Oyo rooms

We have booked an OYO property at Araku Valley for 17th August – 18th August 2019. But today, on 11th August 2019, I got a message reading like this : Due to unavoidable circumstances, we need to change* your booking Exxxxx4 from SPOT ON 40527 SRK Resorts to another hotel. Click on link to select your …

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OYO rooms pathetic experience and poor customer care

I am writing to follow up on my booking at Oyo SilverKey Golden Cliff in Mumbai. It was one of the worst hotel experiences ever, and customer service has been even more worse! I have been constantly trying to get in touch with oyo team via email, call, app, twitter and even whatsapp care but …

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