Complaint against ABN Amro for debiting twice for a single IRCTC ticket booking transaction – Rs.1290/-:

Complaint against ABN Amro for debiting twice for a single IRCTC ticket booking transaction – Rs.1290/-:

Jahnavi Ayachitam of Bangalore had tried to book train ticket from IRCTC(site using ABNAMRO debit card on 2nd May 2009 for Rs.1290 from Bangalore to Hyderabad. The transaction did not go through and she booked the ticket with another debit card later. When she checked failed transactions in her IRCTC site, there was only one failed transaction with ABNAMRO. But when she checked her ABNAMRO account later the money was deducted twice. When she enquired ABNAMRO’s customer service, they said the money will be returned in two working days. After two days only one amount was credited back. On enquiry at ABNAMRO, they said the other transaction was successful and they can not return that money as it has been taken by IRCTC. However, IRCTC customer service said only one failed transaction has taken place and they have returned the money for that and there is no successful transaction with ABNAMRO. Following this Mr. Ayachitam mailed and phoned ABNAMRO several times but nothing happened. Subsequently, she posted a complaint in the Forum on 18-07-2009 and the Forum took up the matter with ABN AMRO and Ms. Jahnavi Ayachitam got the money back on 21-07-2009.