Products from Asian Paints, repairs Rs.1,98,000/-

Products from Asian Paints, repairs Rs.1,98,000/- :  Mr. Anoop Singh Slathia of Jammu & Kashmir had purchased adhesive chemical from Asian Paints dealer on various dates for laying wall tiles. Customer says that within three months of laying the tiles by using the chemical adhesive, tiles started falling off the walls and this also caused damage to glass on the table. Based on customer’s complaint, Asian Paints had deputed their representative on 4th June 2019 to inspect the site and had opined that there could be some problem with the chemical as it could be seen that chemical was sticking on wall but the tiles have fallen off. Based on the representatives report, Asian Paints had offered chemical bags but denied to reimburse other costs. Customer submitted his complaint with ICF on 03-07-2019 for reimbursement of costs and the matter was taken up with the company. After further inspections, the issue was resolved by Asian Paints to the satisfaction of the customer.