Refund from Air Asia – Rs.14,036/- :

Refund from Air Asia – Rs.14,036/- :  Mr. Soumavo Sarkar of Bangalore 560083, Karnataka booked 2 tickets with AirAsia for 14th June 2020, flight number – I5-1982 via website happyeasygo.com.  The total ticket costing was Rs. 14,036.00. However on 30th May, 2020, the airlines cancelled the flight due to operational reasons and customer got the confirmation on registered mobile number with no confirmation about the refund.  Since then customer tried to contact the AirAsia customer service center but could never connect them. Customer also did not get any support from HappyeasyGo support team. Mr. Sarkar posted his complaint with ICF on 22-07-2020 and the matter was taken up with the parties concerned. Finally the matter was resolved to the satisfaction of the customer with refund from Air Asia through Happyeasygo.