Refund from Go Ibibo – Rs.54,394/-

Refund from Go Ibibo – Rs.54,394/- : Mr. Paresh Sawant of Ponda, Goa on 14-05-2019 did flight bookings through Go Ibibo portal for his international journey. Customer says that he received a booking confirmation from Go Ibibo and based on this return ticket, customer had made visa and other arrangement for his international travel.  The customer was however shocked to know from Go Ibibo on 27th May that the above booking has been cancelled and the refund has been initiated. Since customer never asked for cancellation and the cancellation has been done arbitrarily by Go Ibibo, the customer wanted the difference of the amount that was incurred by him in making alternate bookings. Mr. Sawant posted his complaint with ICF on 03-06-2019 and ICF guided Mr. Sawant and also took up the matter with Go Ibibo. After follow-ups with the portal, customer got the difference fare amount by 17-08-2019.