Refund from Jet Airways – Rs.6,795/-:

Refund from Jet Airways – Rs.6,795/-: Ms Meenakshi Babu of Chembur, Mumbai 400071, Maharashtra (Email: meenababu[at[hotmail.com) tried to book a ticket to Coimbatore through Jet Airways operator for travel on 09-04-2014. After going through all the steps and taking all the details, the operator said the ticket could not be booked due to their system error. Ms. Meenakshi Babu therefore booked the ticket online. However, when she check her mail box she was surprised to see two bookings (including a ticket for earlier failed booking through the operator). She therefore asked for refund of money for duplicate booking due to Jet Airways’ fault. Despite their assurances, no refund was made and the customer posted her complaint with ICF on 10-05-2014. ICF took up the matter with Jet Airways and the refund was processed in a week’s time.