Refund from Snapdeal for return of damaged product – Rs.4,469/-:

Refund from Snapdeal for return of damaged product – Rs.4,469/: Mrs. Lina Heredia of Mumbai, Maharashtra (russel_athaide[@]hotmail.com) ordered a “study table with 3 Drawers” from Snapdeal which arrived in damaged condition. Though snapdeal agreed to take it back they asked the customer to return the product with a reimbursable courier charge of Rs.400/-. However, the customer could not find any courier for Rs.400/- to deliver the product and Snapdeal were not willing to co-operate. Mrs. Lina posted her complaint with ICF on 28-11-2014 and the matter was taken up with Snapdeal. The product was taken back and the customer got refund by 31-12-2014.