Complaint against Yatra.com. Value: 7307. I have booked a ticket from Yatra .com from Mumbai to Ranchi on 14th April 2023. Although the ticket price of 7307/- got deducted from my account the ticket is not generated. Transaction. No is 3xxxxxxxxx1
Saurabh
Thane 401107, Maharashtra
Email: sxxxxxxxxxxx6@yahoo.com
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2 comments
Dear Saurabh.
We are sorry to hear about the issue you faced while making a payment on our portal. We are not able to search for any details as it is under protection, hence we would request you to kindly share the below requested details for us to check and take it further.
Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)
Please send us the above details along with your latest bank statement in a PDF format.
Regards
Yatra Care
Dear Saurabh,
Greetings from Yatra.com!
This is regarding your refund request under booking reference number 2803230077186.
We would like to inform you that a refund of INR 7307.00 for your booking is being processed.
Kindly note, Refund will be processed from Yatra’s end in 24 hrs. You will receive an email notification once the refund will be processed from our end.
Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account
We thank you for your patience and patronage.
Regards
Yatra Care