Transaction failed, but amount deducted for Jio feature Phone

While booking the Jio Phone on 24-08-2017 transaction got failed and i not recieved any confirmation SMS for booking. So I booked another phone and it processed successfully. However Jio not refunded the amount of failed transaction. Now they saying “Transaction was not failed” even it shows failed at Portal and ask me to collect the Phone by paying remaining amount. Even Jio Customer care not sharing the proof for Successful transaction. I am not willing to buy 2 Phones and i need refund for failed transaction. Transaction Id :FV000001JUSV

Abdul Majeed
Halsru, Bangaluru 560008, Karnataka
Email: bxxxxxxxxl@gmail.com