Bajaj Finserv has unnecessarily applied Rs.900/- bounce charges on my above loan account. I am a loyal and a honest bajaj finserv customer and have taken and completed many consumer durable loans on time without any default. However the bajaj representative who met me at a pantaloon store in Delhi ask me to pay the bill through bajaj finserv emi option to which I agree. I asked him if I need to give any documents and he said if you are a registered customer you may not give anything.
I need not worry. However later on my emi got rejected by bank and on confirming from my bank I was told that bajaj finserv never submitted any documents to the bank for the ecs/emi hence bank declined it. Now bajaj finserv recovery deptt is harassing me everyday and threatening me to pay this else they will take legal action.
Please check on this as you can check my cibil score it more than 700 and my cheques are never dishonoured. But due to your representatives lack of knowledge and ignorance this happened.
Please escalate this and stop harassing me else I will go to banking ombudsman and file a written complaint against Bajaj Finserv.
Jayanta Sengupta
Rohini, New Delhi 110085
Email: jxxxxxxxxxn@gmail.com
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