Wrong and contaminated food product delivered by Jiomart

I have placed an order for ‘Chennai Gate Rajabhogam Ponni Rice 25 kg’ but they delivered the wrong and damaged product ‘Moongil Ponni Rice’. The product is contaminated with some oil so I am afraid of donating to poor people as well.

I have asked the same with the delivery person, I got a reply that he cannot accept the product back and guided me how to raise a complaint in the Jio Mart App. I raised the complaint on November 24 immediately after delivery. Every time I called customer care, they promised the product would be replaced in  48 hours without any action in place.

My order details are as follow:
Order Date: Nov 23, 2021
Delivery Date: Nov 24, 2021
Complaint Date: Nov 24, 2021

I am not sure why there is no reply or action on this. Kindly check and let me know if I have to provide further information

Srinivasan
Bengaluru urban 560068, Karnataka
Email: Sxxxxxxxxxxo@gmail.com