Wrong product received from Zookr

I order from the ecommerce website. The photo as shown in website was really nice cool watch, but after receiving the order I realised I received the wrong product. On contacting the company, they replied that the return is not available as per our return policy. But, their return policy clearly states that we provide return if wrong product is received.
Their customer care number is 24×7 not reachable.
After a while they have stopped replying the emails as well.
I want to take some serious action about this and I am really to go to consumer court. IF THER IS ANY LAWYER READING HERE, KINDLY SUGGEST ME HOW TO GO ABOUT THE COMPLAIN.
I have attached relevant images taken from their website: which is completely fraudulent company.

Kindly help me please.

Mukul Jain
Nana Chowk, Mumbai 400007, Maharashtra
Email: mXXXXXXXXXXX6@yahoo.in

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Refund from Suitslabel – Rs.990/-: Ms Dilna D, Trivandrum had placed an order for designer kurtis on Suitslabel 06-04-2019 against cash on delivery. Customer received a different product and not the same as shown in the portal and ordered by her. She emailed to them about the discrepancy but there was no response. Customer poster her complaint with ICF on 14-04-2019 and the matter was taken up with the parties concerned and finally the customer got refund of her money by 23-06-2019. Ms Dilna D, Trivandrum

Free memory card from Mobilestore: NISHIT GAIKWAD, AHMEDNAGAR, MAHARASHTRA (Email: nishitgaikwad16[at]rediffmail.com) had ordered mobile phone ( lava iris 349 ) with online shopping site THE MOBILE STORE order no. 3110395016834. At the time of ordering phone there was an offer of free memory card of 4GB. But when he received the phone there was no memory card along with the phone. When he called the costumer care they said they can’t provide the memory card. He posted his complaint with ICF… Read more Ahmednagar, Maharasthra - 08.07.2013

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Wrong product received from Zookr

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Wrong product received from Zookr

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